Honda customers can learn more about the infotainment lawsuit settlement here.
The Honda infotainment lawsuit settlement also says the automaker agreed to increase technician training regarding the infotainment systems.Īdditionally, for at least two years Honda will maintain an online resource related to infotainment systems in the affected Honda vehicles. "The Honda customer must have, 'made more than one service visit to an authorized Honda dealership on or before the date of this Notice for Infotainment System issues not resolved during the initial warranty service visit excluding any customer visit as a result of a recall or product update.'"
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Two Years of Free HondaLink Security Service or One Year of SiriusXM SelectĪ customer must submit a valid timely claim with all required documentation to receive either two years of free HondaLink Security Service (Elite and Touring trim vehicles) or one free year of SiriusXM Select service (EX and EX-L trim vehicles). It's possible Honda customers may receive reimbursements, however, the reimbursement is only for battery recharging costs incurred because a battery drained when the infotainment system didn't turn off when it should have.Ī Honda customer may also file a claim for reimbursement for transportation expenses, but only if the vehicle was returned to the dealership two or more times to obtain infotainment symptom repairs.Ĭustomers must submit valid claims by the deadline and include documentation of the conditions and expenses. Reimbursement for Certain Out-of-Pocket Expenses Honda had also released TSB 20-058 for symptoms of popping or crackling from the speakers, no sound from the audio system, network loss message and/or display issues. Those symptoms include popping or crackling from the speakers, no sound from the audio system or a network loss message. The settlement says the infotainment symptoms are the same as addressed in an existing technical service bulletin (TSB 20-049). The extended warranty will cover certain infotainment system symptoms if the vehicle is within five years or 60,000 miles from the original purchase or lease dates of the 2018-2019 models. The original 3-year/36,000-mile warranty will be extended by two years or 24,000 miles. Honda Infotainment Lawsuit Settlement Agreement The Honda infotainment lawsuit was originally filed in March 2019, followed by a separate class action against Acura and Honda entitled Banh v. Honda further says it did nothing wrong and denies all the claims asserted in the lawsuit. The systems also allegedly fail to start, shut down and they allegedly cause failures of connected devices such as phones and mp3 players.Īccording to the plaintiffs, the infotainment systems are safety hazards because they control the safety systems, communications, climate control and navigation features.Īlthough the automaker decided to settle to save the cost of prolonged litigation, Honda denies the allegations in the infotainment class action lawsuit and denies the vehicles have defects of any kind.
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The Honda owners who sued allege the infotainment systems crash and freeze due to software and hardware defects. Honda Odyssey, Passport and Pilot infotainment systems allegedly crash and freeze.Ī Honda infotainment lawsuit settlement has been preliminarily approved for these vehicles.Ģ018-2019 Honda Odyssey (Elite, EX, EX-L, EX-LNR and Touring)Ģ019 Honda Pilot (2EX-LNR, 2TRG, 2TRG 7P, 4Elite, 4EX, 4EX-L, 4EX-LNR, 4TRG and 4TRG 7P)Ģ019 Honda Passport (2EX-L, 2TRG, 4Elite, 4EX-L, or 4TRG)